Refund & Cancellation Policy

Refund & Cancellation Policy

BILLING & PLATFORM SCOPE NOTICE: InabPrivé (https://inabprive.com), owned and operated by Inab Technologies Ltd (Lagos, Nigeria), is strictly an online listing and discovery platform. Buyers cannot purchase, lease, or pay for listed properties or assets on InabPrivé, and Inab Technologies Ltd never collects, holds, or escrows buyer-to-seller purchase funds. This Refund & Cancellation Policy governs all first-party digital platform fees paid directly to Inab Technologies Ltd for Seller Subscriptions, Paid Listing Promotions, and Display Advertising.

---

1. Scope of Platform Payments

All payments processed via integrated payment gateways on InabPrivé are direct, first-party payments to Inab Technologies Ltd for digital marketplace services:

1. Seller Subscription Plans: Recurring monthly or annual plans granting verified sellers, agents, agencies, developers, and dealerships listing capacity and showroom features.
2. Paid Listing Promotions & Boosts: One-time fees to feature or boost approved listings in priority homepage, category, or search placements for a fixed duration.
3. Display Advertising Campaigns: Paid banner and editorial ad placements for approved corporate advertisers.

---

2. Eligibility for Full (100%) Refunds

Inab Technologies Ltd issues a 100% refund to the original payment method in the following circumstances:

• Duplicate or Erroneous Charges: Any accidental duplicate payment or verified technical billing error on our platform.
• Declined Listing Promotions or Ad Campaigns: If a paid listing promotion or advertising campaign is rejected by our Compliance & Moderation team before going live, the fee paid for that promotion or campaign is refunded in full.
• Unfulfilled Promotional Placements: If a paid listing boost or ad placement fails to run due to a verified technical error attributable to InabPrivé.
• Unused New Subscriptions (48-Hour Window): First-time subscription purchases requested for cancellation within forty-eight (48) hours of initial payment, provided zero listings, promotions, or paid plan entitlements have been published or utilized during that window.

---

3. Subscription Cancellations & Non-Refundable Items

• Cancel Anytime (No Lock-In): Sellers may cancel subscription auto-renewal at any time directly from Dashboard → Billing. Upon cancellation, no future recurring charges will be billed, and your subscription features remain active through the end of your current paid billing period.
• Active & Utilized Billing Periods: Once a subscription billing cycle has commenced and listings or plan entitlements have been used (or after the 48-hour unused window), subscription fees for the active cycle are non-refundable and are not prorated for partial months/years, except where mandated by applicable law.
• Completed or Active Promotions: Once a paid listing promotion or advertising campaign has gone live and begun delivering impressions, the fee is non-refundable.
• Policy Violations: Accounts or listings suspended or terminated for breaching our Terms of Service or Acceptable Use Policy (such as submitting fraudulent KYC documents or prohibited/misrepresented listings) are not eligible for refunds of utilized subscription periods.

---

4. How to Request a Refund & Processing Timeline

1. Submit a Request: Open a Billing Support ticket inside your account (Dashboard → Support) or email support@inabprive.com from your registered account email address, including your Invoice Number, payment reference, and reason for the request.
2. Review Window: Our Billing & Support Desk acknowledges all requests within 24 business hours and completes verification against invoice and gateway logs within 2 business days.
3. Refund Settlement: Approved refunds are initiated directly back to the original payment method via our payment gateway and typically reflect on your bank or card statement within 5–10 business days, depending on your issuing bank.

---

5. Billing Support Contact

For any billing question, invoice inquiry, cancellation assistance, or refund request, please contact us directly before initiating a bank dispute so we can resolve it promptly:

• Corporate Entity: Inab Technologies Ltd (Product: InabPrivé)
• Billing & Client Support: support@inabprive.com
• General Inquiries: hello@inabprive.com